FAQ

What is a Webinar?

A webinar is an online seminar (delivered via the internet). For more details click here.

What does the webinar registration fee include?

Webinar registration fee includes:

  • One computer login and password to logon to the webinar
  • A telephone number to access the audio portion of the webinar, or you can use Voice Over IP (VOIP) connecting your computer or tablet.
  • Presentation materials and supplements that can be duplicated for webinar participants
  • Certificates of attendance for ONE attendee
How long do the webinars last?

Our webinars are one hour long.

How do I register for a webinar?

When you register for a webinar, fill in the online registration form and use your credit card to pay. If your registration went through, you will receive a confirmation message with complete instructions for how to participate in the webinar you have selected, plus the receipt. You can also download the fax registration form and submit it by fax to 305 647 6579 or scan it and send it to helpdesk@nomoneylaundering.com

Can I attend the webinar using my tablet?

Yes, mobile phone and tablet access is supported.

Where can I find audio help when attending a webinar?

VoIP users: A dial-up Internet connection can cause poor performance. For optimum performance when using VoIP, we recommend a broadband Internet connection. If the problem persists, switch to telephone. The number was provided in your confirmation email. Or: Select “Use Telephone” in the Audio pane (in your control panel in the webinar) and you will see a list of numbers to dial in to the webinar.
http://support.citrixonline.com/en_US/GoToWebinar/all_files/GTW040002

Can we get Certificates of Attendance?

Yes, a few days after the webinar you will receive a link where you can fill in and download ONE certificate of attendance per registration.

I need a receipt. Can you send it to me?

After your registration you will receive an email confirmation with your receipt.

This is the first time I attend. How can I test if the software works?

Firms often have firewalls. We recommend you do a test. The confirmation email with log-in instructions includes a link download the software and test it. This takes just a few minutes. We use gotowebinar (Citrix) for our webinars.

What materials do I get?

One day prior to the webinar an email will be sent to you with instructions on how to access the webinar and where to download the presentation slides and other materials. Contact our helpdesk if you have any further questions.

Can we ask questions during the webinar?

Yes. You can submit your questions throughout the webinar via the chat function.

Recordings

All webinars are recorded. However, if registered for just one webinar, you will not receive the recording. Webinar recordings are only available for our NoMoneylaundering Annual Plan Subscribers.

Payment options

When you sign up for just one webinar, you can only register online, and we only accept credit card payments. When you subscribe to the NoMoneylaundering.com Annual Webinar Plan, we accept check payments, credit card payments, and we can also take your payment by phone

Multiple attendees

The webinar fee is for a single dial-in location, but many companies have several people, all sitting in one conference room, listening at once via speakerphone. Attendees with attendees in multiple physical locations (dial ins) must register each location. Discounts are available for 3 or more lines. Contact our helpdesk. Please note that we only provide one certificate of attendance per registration.